The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Our Service Advisor income in 2017 was between 60,000 per year to as high as 100,000. You have the ability to make the income you desire, it’s based on your individual effort. Southern has the customers and the processes set in place to help make you successful.
At least one year of previous experience at dealer-level or large facility preferred. Post-secondary automotive training or equivalent work experience. An unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record.
ASE certification a plus.
Compensation TypeBase + Commission
ExperienceAt Least One Year